Please read these Terms carefully. By creating an account, booking a session, or using any part of this platform, you agree to be bound by these Terms of Use. If you do not agree, please do not use the service.
1About the Service
SBE Tuition 3.0 is an on-demand online tutoring platform operated by Sri Bintang Academy Sdn Bhd Sdn. Bhd. ("SBE", "we", "us", or "our"). The platform connects registered students and parents/guardians ("you" or "User") with SBE-assessed teachers for live, one-to-one or small-group sessions conducted via Zoom.
Sessions are available across a range of curricula including, but not limited to:
- Cambridge IGCSE, O-Level, and A-Level (AS & A2)
- Malaysian SPM and PT3
- Primary school subjects (Year 1–6)
- Other curricula as offered from time to time
By "platform" we mean the SBE Tuition 3.0 website, booking portal, student wallet system, and any related communications sent by the service.
2Eligibility & Account Registration
- The platform is open to students of all ages. Students under the age of 18 must have the consent of a parent or legal guardian, who assumes responsibility for all bookings and payments made.
- By registering, you confirm that all information provided—including name, email address, phone number, and student details—is accurate and up to date.
- You are responsible for maintaining the confidentiality of your account credentials. Do not share your login details with anyone.
- Each account is for a single student. If you wish to book sessions for multiple students, please contact us to arrange separate profiles.
- SBE reserves the right to refuse registration or suspend any account at its sole discretion.
3Booking & Session Confirmation
- Sessions must be booked and paid for in full before they commence. A booking is only confirmed upon successful payment.
- During the checkout process, your selected slot is placed on a temporary hold (up to 10 minutes) to prevent double-booking. If payment is not completed within this window, the hold is released and the slot becomes available again.
- Once a booking is confirmed, you will receive a Zoom meeting link and session details via email and/or WhatsApp.
- SBE reserves the right to decline or cancel a booking if a suitable teacher is unavailable for reasons outside our control. In such cases, SBE will first attempt to assign a replacement panel tutor; if no replacement is available, the session will be rescheduled around the parent or student's availability; if rescheduling is not possible, a full refund will be issued.
- SBE may, at its discretion, substitute the assigned teacher for an equally qualified one. You will be notified of any such change.
4Session Slots & Scheduling
Tuition 3.0 operates on a dynamic slot system. The following scheduling rules apply:
- Sessions are conducted in 30-minute slots. You may book consecutive slots for a longer session, subject to teacher availability.
- Evening panel windows typically run from 8:00 PM to 10:30 PM on scheduled panel days. Operating hours are subject to change and will be reflected on the booking portal.
- Slot availability is shown in real time. SBE does not guarantee the availability of any specific teacher, subject, or time slot on any given day.
- Automated session reminders will be sent before your scheduled session. It is your responsibility to check your registered contact details are current.
5Payments & SBE Wallet
All prices are displayed in Malaysian Ringgit (RM).
Payment Methods
- Payments may be made via credit or debit card processed securely through Stripe, or by using your SBE Wallet balance.
- Card details are not stored on our servers. All card transactions are handled by Stripe in accordance with PCI-DSS standards.
SBE Wallet
- The SBE Wallet is a prepaid credit balance held against your account, which can be used to pay for sessions.
- Wallet credits may be earned through promotional top-ups, the Bonus Ladder scheme, or other promotions run by SBE from time to time.
- Wallet top-ups made by cash or card are non-refundable but remain valid for use on any future session.
- Promotional bonus credits may carry an expiry date, which will be disclosed at the time of the promotion.
- SBE Wallet balances have no cash value and cannot be transferred to another account.
Pricing
Session fees vary by subject level and are published on the booking portal. An indicative pricing guide is shown below:
| Student Level | Per 30-Minute Session |
|---|
| Primary (Year 1–6) | RM 20 – RM 30 |
| Lower Secondary (PT3) | RM 25 – RM 35 |
| Upper Secondary (SPM / O-Level) | RM 30 – RM 45 |
| Pre-University / A-Level | RM 40 – RM 60 |
Prices are indicative and may vary. The exact fee for your selected session will be displayed at checkout before payment is taken. Prices are subject to change; any changes will not affect already-confirmed bookings.
6Cancellations & Refunds
| Scenario | Outcome |
|---|
| Cancelled by SBE (any reason) | Replacement tutor assigned where possible; otherwise rescheduled at no cost; if neither is feasible, full refund to original payment method within 3–5 business days |
| Cancelled by student > 24 hours before session | Full wallet credit issued |
| Cancelled by student < 24 hours before session | No refund or credit |
| Student no-show (no prior notice given) | Non-refundable |
| Technical failure on SBE's side (e.g. Zoom outage) | Full wallet credit or reschedule offered |
| Student connection issue (student's device/internet) | No refund; session is considered conducted |
Important: Refund requests must be submitted through the platform within 48 hours of the scheduled session time. Requests submitted after this window may not be considered.
Standard Plus — Rescheduling Benefit
Students on the Standard Plus plan are entitled to one (1) complimentary reschedule per booking, subject to the following conditions:
- The reschedule request must be submitted at least 12 hours before the original session start time.
- Only one reschedule is permitted per booking. If the rescheduled session is subsequently cancelled or not attended, standard cancellation terms apply — no refund or credit will be issued.
- The replacement session must be of equal value (same subject level and duration) and is subject to teacher and slot availability.
- Reschedule requests submitted less than 12 hours before the session are not eligible for this benefit and will be treated as a late cancellation (no refund or credit).
- This benefit applies to the Standard Plus plan only and is not available on the Standard or other plan tiers.
The Standard Plus rescheduling benefit is an exception to the standard 24-hour cancellation policy. All other cancellation terms remain unchanged.
7Online Conduct & Session Rules
- All participants are expected to maintain respectful, courteous, and professional conduct throughout every session.
- Recording of sessions is strictly prohibited without the prior written consent of SBE and all session participants. Any unauthorised recording may result in immediate account suspension and potential legal action.
- The following behaviours will result in immediate removal from the session and may lead to permanent account suspension:
- Harassment, bullying, or abusive language directed at any teacher or SBE staff
- Sharing of inappropriate, offensive, or illegal content
- Impersonation of another student, teacher, or SBE representative
- Any attempt to disrupt the session for other participants
- SBE teachers are not permitted to arrange private lessons outside the platform with students they have met through SBE Tuition 3.0. If a teacher solicits this, please report it to us immediately.
- Students and parents/guardians should not share personal contact information (e.g., personal phone numbers, personal social media handles) with teachers during sessions.
8Zoom & Technical Requirements
- Sessions are conducted via Zoom. You are responsible for ensuring you have a compatible device, a stable internet connection, and a free Zoom account.
- A Zoom meeting link will be provided upon booking confirmation. Links should not be shared with unauthorised parties.
- SBE assigns Zoom meeting rooms ("Zoom Lanes") to sessions. Do not attempt to join a Zoom link that was not issued to you.
- We recommend joining the Zoom meeting at least 2–3 minutes before the session start time to allow for setup.
- SBE is not responsible for disruptions caused by third-party software issues, including Zoom outages. In the event of a verifiable platform-wide Zoom outage, affected sessions will be credited.
- Minimum recommended specifications: a device with a working camera and microphone, a broadband internet connection of at least 5 Mbps, and the latest version of the Zoom application.
9Intellectual Property
- All materials shared by teachers or SBE during sessions — including worksheets, notes, slides, practice questions, and lesson summaries — are the intellectual property of SBE or the respective teacher.
- Materials are provided for the personal educational use of the booked student only and may not be:
- Reproduced, photocopied, or digitally duplicated for distribution
- Sold, licensed, or otherwise commercially exploited
- Posted publicly on any website, social media platform, or file-sharing service
- The SBE name, logo, and all associated branding are the exclusive property of Sri Bintang Academy Sdn Bhd Sdn. Bhd. and may not be used without written consent.
10Data & Privacy
Your privacy matters to us. We collect and use your personal information solely to operate the platform and communicate with you about your sessions. We do not sell your personal data to third parties.
For full details on what data we collect, how we use it, how we protect it, and your rights, please read our Privacy Policy.
By using this platform, you consent to the collection and use of your information as described in our Privacy Policy.
11Limitation of Liability
- SBE provides the platform on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error-free, or free from viruses.
- SBE is not liable for any indirect, incidental, special, or consequential loss arising from use of the platform, including but not limited to: technical failures, connectivity issues, exam outcomes, or a session not meeting a student's expected learning outcome.
- Our maximum aggregate liability to you for any claim arising out of or related to your use of the platform is limited to the total amount paid by you for the specific session(s) in dispute.
- Nothing in these Terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
12Suspension & Termination
- SBE may suspend or terminate your account at any time if you breach these Terms, provide false information, or engage in any conduct deemed harmful to the platform, its teachers, or other users.
- If your account is suspended or terminated for a breach of these Terms, any remaining Wallet balance may be forfeited at SBE's discretion.
- You may close your account at any time by contacting us. Any unused Wallet balance that was paid for (not earned through promotions) will be refunded to you within 14 business days, subject to verification.
13Governing Law
These Terms of Use are governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
14Changes to These Terms
SBE may update these Terms of Use at any time. When we make material changes, we will notify you by email or by posting a prominent notice on the platform. The "Last updated" date at the top of this page will be revised accordingly.
Your continued use of the platform after updated Terms are posted constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the platform.
15Contact Us
If you have questions about these Terms, a dispute, or your account, please contact us:
- Platform support: Use the Help section within the student portal
- Email: Available on the SBE website
- Operating hours: Monday – Saturday, 9:00 AM – 6:00 PM